Frequently Asked Questions

Infinitebook is a reusable notebook with a whiteboard writing experience. It is possible to write and erase, reusing the same notebook infinite times, hence Infinitebook. There are Infinitebooks of different sizes and interiors; all include a fine-tip black marker (0.6mm).

• Eco-Friendly: Infinitebook significantly reduces paper waste, contributing to environmental conservation by minimizing the need for traditional paper notebooks.
• Creativity Unleashed: With the ability to erase and rewrite, you are encouraged to brainstorm, sketch, and note-take without fear of making permanent mistakes, fostering a creative and experimental mindset.
• Organizational Efficiency: Infinitebook can be used for a variety of purposes—planning, drawing, note-taking—making it a versatile tool for personal and professional organization.
• Durability: Designed to withstand repeated use, Infinitebook is more durable than traditional paper notebooks, ensuring longevity and resilience.
• Educational Tool: For students, the reusable notebook is an excellent educational tool, facilitating learning and study habits without the waste associated with paper consumption.
• Support for Mindfulness and Productivity: The act of physically writing and erasing can be a mindful practice that helps focus thoughts and ideas, thereby enhancing productivity.

There are 3 ways you can erase your Infinitebook:

1. To erase small errors, e.g., misspellings, we recommend that you use the mini eraser on the back of the marker.
2. To erase entire pages of fresh ink (up to 1 week), you can use an ordinary cloth dampened with water and well wrung out.
3. To erase entire pages of old ink (after 1 week), we recommend that you use our Cleaning Kit, designed to make the cleaning process simpler and more effective. 

In addition, we have a whole video explaining the best ways to keep your Infinitebook always clean.

Infinitebook ink is specially formulated to dry in just 8 seconds. After drying, it does not smudge, even if you pass your hand over the notes, nor does it transfer to other pages.

To not leave stains, we recommend that you wait +/- 8 seconds for the ink to dry before erasing. Depending on atmospheric conditions, this time may increase. You can easily erase stains with a damp cloth or the Cleaning Kit.

You can take a picture with your cell phone or scan the page with any scanning app to save your notes. 

Infinitebook works with any scanning app. Use the app that best meets your needs. If you don't use any, we recommend CamScanner or Adobe Scan.

It depends. We have left-handed customers who use the Infinitebook without any problems, as the ink dries very quickly. Others don't.

Imagine that you are writing on paper with a regular marker or gel pen. That's how long it will take to dry, around 8 seconds.

With Infinitebook, we recommend using Infinitebook markers, specially formulated to not smudge or stain the notebook. They offer the best user experience. Infinitebook markers are fine-tip (0.6 mm) and available in Black and Red.

You can use other markers that have colour options: Staedtler's non-permanent markers (Staedtler Lumocolor Non-Permanent). Remember that these markers do not dry completely and therefore smudge and may transfer to subsequent pages. Still, we have several customers who like to use these markers to colour notes and underline. They work exceptionally well with the Sticky Notes.

The use of other markers and/or brands may permanently stain your Infinitebook.

The tip of the Infinitebook marker dries if you leave it uncovered. To start writing again, simply put and remove the lid, where there is a sponge that reactivates ink flow. 

This is because the marker ink is specially formulated to dry quickly, so it doesn't smudge on the sheet. 

A more eco-friendly alternative to buying new markers is refilling. Only available for the black marker allows you to refill the marker ink between 3 to 5 times.

We ship worldwide from our warehouse in Viseu, Portugal.

Portugal and Spain:
2 to 4 working days.

Europe (Austria, Belgium, Czechia, France, Germany, Ireland, Italy, Netherlands, Switzerland, United Kingdom, Hungary, Iceland, Lithuania, Luxembourg, Slovakia):
Express Shipping: 2 to 4 working days.

USA:
Standard Shipping: 5 to 15 working days.
Express Shipping: up to 5 working days.

Rest of the World:
Up to 15 working days

After the order has been fulfill and shipped, you’ll receive an email with all the information needed in order to track your order.

Please check your Spam folder, unfortunately sometimes is where some of the emails may fall. If you can’t find any email, go ahead and contact us.

You can change your order if it has not yet been shipped by sending an email to sales@infinitebook.pt

If you're not totally in love with your purchase, no worries! You've got 30 days from when you receive it to decide if you want to keep it or not.

Found a hiccup with your order? Whether it's not what you expected, has a defect, or isn't quite right, just shoot us an email at sales@infinitebook.pt within the same 30-day window.

Don't forget to tell us what's up and include your order number so we can get things sorted quickly.

Our support team over at infinitebook.com will be in touch to guide you through the return process. And if it turns out the mix-up's on us, we'll cover the costs of returning the item and getting a new one out to you.

If you're returning something just because it's not quite your style (and it's not our fault), that's cool too. We'll still take it back as long as it hasn't been used and is in its original packaging. We'll refund you the cost of the item, minus the shipping fees. Just a heads up, though: personalized items can't be returned unless there's a defect.

Keep in mind, we might not be able to accept returns if you don't give us a heads up first or if the item doesn't meet our return criteria. So, let's make sure we're all on the same page before you send anything back.

Yes. For bulk orders, you can send an email to comercial@infinitebook.pt.

Also, you can customize your Infinitebook for companies and schools. Find out more in our "For Business" tab in the upper menu.

In Portugal, you’re able to find Infinitebook at Fnac, Olmar and some stationeries stores throughout the country.

As for the rest of the world, unfortunately, we haven’t conquered it yet (but we’re working on it).
If you want Infinitebooks available in your local stationery store, give us a call.

Caring for the environment has been part of Infinitebook's history.

The paper is 100% recyclable, and the vegetable ink is developed with renewable raw materials. All the pieces together create a vegan-friendly notebook.

All the products we use are certified: PEFC/02-31-80 Certificate, European Eco-label, ISO9001, ISO14001, ISO18001, EMAS, European Toy Safety Norm, Low Heavy Metal Content, ISO 22000, OHSAS 18001, ISO 50001, FSC®, PEFCTM.

Yes, in the extreme case of having to throw the Infinitebook in the trash, you should, and can, recycle it. To do this, you have to separate the rings from the sheets (at the top of the rings you will find the beginning of the wire, from where you must pull). Once you have the rings separated from the sheets, you must place the sheets (including the cover and back cover) in the paper container and the rings in the plastic/metal container.