FAQ’S

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FAQs

Don’t let these questions keeping you up at night. Talk to us, and we’ll help you with the answers!

Tips for best practices

We don’t want you to miss anything! May your first Infinitebook experience be even more impressive than you imagined! Check out our tips:

How can I erase my Infinitebook?

There are 3 ways you can erase your Infinitebook:

1. To erase small errors, e.g., misspellings, we recommend that you use the mini eraser on the back of the marker.

2. To erase entire pages of fresh ink (up to 1 week), you can use an ordinary cloth dampened with water and well wrung out.

3. To erase entire pages of old ink (after 1 week), we recommend that you use our Cleaning Kit, designed to make the cleaning process simpler and more effective.

In addition, we have a whole video explaining the best ways to keep your Infinitebook always clean (see it here).

How do I save my notes? Do you recommend any apps?

You can take a picture with your cell phone or scan the page with any scanning app to save your notes. Infinitebook works with any scanning app. Use the app that best meets your needs. If you don’t use any, we recommend CamScanner or Adobe Scan. You can find a small comparison of these applications, so you can make a thoughtful decision if you don’t use any of them yet, through our blog or view one video (see it here).

What kind of markers can I use?

With Infinitebook, we recommend using Infinitebook markers, specially formulated not to smudge or stain the notebook. They offer the best user experience. Infinitebook markers are fine-tipped (0.6 mm) and available in Black and Red.

You can use other markers that have colour options: Staedtler’s non-permanent markers (Staedtler Lumocolor Non-Permanent). Remember that these markers do not dry completely and therefore smudge and may transfer to subsequent pages. Still, we have several customers who like to use these markers to colour notes and underline. They work exceptionally well with the Sticky Notes.

The use of other markers and/or brands may permanently stain your Infinitebook.(see it here).

Does the marker ink smudge? Does it transfer to other pages?

Infinitebook ink is specially formulated to dry in just 8 seconds. After drying, it does not smudge, even if you pass your hand over the notes, nor does it transfer to other pages

When I erase my Infinitebook, the ink smudges/smears. What can I do?

To not leave stains, we recommend that you wait +/- 8 seconds for the ink to dry before erasing. Depending on atmospheric conditions, this time may increase. You can easily erase stains with a damp cloth or the Cleaning Kit. aqui.

What is the Cleaning Kit? How to use it?

The Cleaning Kit is a set of 3 products designed that facilitate the cleaning process of the Infinitebook. Especially when it is necessary to clean an entire notebook and/or when it has been written for several weeks.

You will find a microfiber cloth, a sponge, and an empty spray bottle in the Kit, which you must fill with water.

-For fresh ink (less than 1 week), you must use the spray with water together with the microfiber cloth;

-For old ink (more than 1 week), you must use the spray with water and the sponge.

I'm left-handed. Can I still use an Infinitebook?

It depends. We have left-handed customers who use the Infinitebook without any problems, as the ink dries very quickly. However, we have also received customers who were unable to use Infinitebook.

General questions

Returns, shipping time and postage don’t have to be a headache.

How long can my order take to be delivered?

Portugal and Spain: 2 to 4 working days

Europe: 10 to 12 working days

The rest of the World: 15 to 17 working days

Do you ship worldwide?

Yes, you can check the shipping costs in the checkout process when you enter your country. If you have any questions, please contact us at sales@infinitebook.pt

How do I change my order or delivery address?

You can change your order if it has not yet been shipped by sending an email to sales@infinitebook.pt

Can I track the status of my order?

Yes. After the order has been fulfill and shipped, you’ll receive an email with all the information needed in order to track your order. Please check your Spam folder, unfortunately sometimes is where some of the email may fall. If you can’t find any email, go ahead and contact us.

Are there discounts for bulk orders?

Yes. For bulk orders, you can send an email to comercial@infinitebook.pt.

Also, you can customize your Infinitebook for companies and schools. Find out more in our B2B tab in the upper menu.

Can I buy an Infinitebook in a physical store?

In Portugal, you’re able to find Infinitebook at Fnac, Olmar and some stationeries stores throughout the country. As for the rest of the world, unfortunately, we haven’t conquered it yet (but we’re working on it)